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Shipping Policies

Last Updated March 1, 2023

 

What are my Shipping and Delivery options?

We use the United States Postal Service for all the items we ship. We only offer standard shipping. Some of our items are shipped from third-party suppliers. There shipping may very.

 

Do you deliver international?

We do not offer international shipping at this time.

 

When will my order arrive and will I be able to track it?

Delivery times are not guaranteed and subject to change. You will receive a confirmation email with tracking info once your order is ready to be shipped.

Please allow 3-5 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing.

If we anticipate a delay, you will be notified via email.

 

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date of delivery.

This could be due to several reasons:

  • USPS could be experiencing issues or delays on their end. We unfortunately have no control over this but USPS typically will provide information via tracking status.

  • Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification.

  • The third-party supplier may be experiencing a delay.

  • If it appears that you might have placed a double order, we may reach out to you to verify the purchases.

 

My tracking says my order was delivered but I did not receive it. What can I do?

Here are a few suggestions if you have not received your package with a tracking status which shows "delivered":

 

  • Check around your property to see if it was dropped off in an area out of sight.

  • Ask neighbors if they received the package by mistake.

  • Allow a few extra days as packages can sometimes be scanned in as "delivered" ahead of schedule by mistake.

 

Diabolical Signatures, LLC is not liable for lost or stolen packages that have delivery confirmation to the address that was provided. Customers are responsible for filing any claims with carriers for lost or stolen packages. Please contact your local postal office for further information on lost/stolen mail.

 

Questions about returns/exchanges? Received the wrong item or defective/damaged?

If you have questions about returns, please review or Return Policy.

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